Website privacy policy

Who we are

Zero.One Space is the data controller for this site. Send any privacy question to info@zero2onespace.com.

What we collect

• Quote requests: your name, email address, organisation, the product line, and your message.
• Test report emails: your email address.
• Board orders: Stripe takes the card and the shipping address. We keep the order amount, the status, your name, and your email address. We never see the card number.
• Analytics: if you allow it, PostHog records page views and form use. It gets no name, email address, or message text.
• Links in our emails: a link we email to you carries a random code. We record when that link opens. If you allow analytics, PostHog also records the pages you visit, the buttons you click, the time on each page, and a screen recording of the visit, with anything you type hidden. It also records your browser, operating system, device type, screen size, language, and time zone, and the town and country it works out from your IP address. We use these to tell apart the people who open the same link. Screen recording ends on 1 March 2027. PostHog never gets your name or email address.
• Security data: your IP address, used to limit repeated requests and to stop spam.

Why we use it

• Consent: for test report emails and for analytics. You can withdraw it at any time.
• Contract: to take and ship a board order.
• Legitimate interest: to reply to a quote request, to see whether an email we sent you was useful, and to keep the site secure.
• Legal obligation: to keep order records for tax.

Who processes it

These processors run parts of the site under a data processing agreement:

• Neon: the database, including request counts per IP address for rate limits.
• Vercel: website hosting and performance measurement without cookies.
• Resend: email.
• Stripe: card payments and shipping addresses.
• PostHog: analytics, only with your consent.
• Sentry: error reports, with personal data removed.
• Trigger.dev: background tasks. It gets record ids, not your details.

How long we keep it

• Quote requests: 24 months after the last message.
• Test report emails: until you unsubscribe.
• Board orders: 7 years, for tax records.
• Security data: 90 days.

Your rights

You can ask for a copy of your data, a correction, or its deletion. You can also object to its use or ask us to move it. Email info@zero2onespace.com. We reply within one month.

You can also complain to your data protection authority.

Age

The forms on this site are for people aged 16 and over. The Moon Rover guide collects no personal data.

Changes

We change the version number when this policy changes. The date at the top gives the last change.